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Appointments

Here at Lansdowne Surgery we are able to offer a wide variety of appointments with healthcare clinicians, including:

  • Face-to-face appointments with doctors and nurses.
  • Telephone consultations with doctors and nurses.
  • Specialist nurse clinic appointments with highly skilled, minor-illness trained, prescribing nurses who are able to diagnose and treat a wide range of common ailments such as chest infections, sore throats, earache, sinusitis, nosebleeds, bites, conjunctivitis, urinary tract infections, abdominal pain etc.
  • An "extended hours" appointment session each week, either one evening or on Saturday morning.

To Book an Appointment

To book the appointment of your choice please either:

  • Attend the surgery Monday - Friday between the hours of 8.00am - 6.30pm. 
  • or
  • Call the receptionist Monday - Friday between 8.00am - 12.30pm or 1.30pm - 6.30pm on telephone number 01234 270170.
  • or
  • Register for our NEW Online Services and manage your appointments online.

If you are uncertain as to what appointment may best suit your needs, your receptionist can advise you.

Extended Opening Times

Each week we are open either until 8pm one evening per week – (Tuesday, Wednesday or Thursday) or on Saturday morning from 9am - 11.15am.
 
The extra hours are for pre booked appointments only (no emergencies) and are primarily aimed at patients who cannot attend during our normal opening hours of 8am - 6.30pm owing to work commitments.
 
The telephone lines will not be open as the normal emergency out of hours service will still be operating from 6.30pm to 8am each week day and at the weekend.

Cancelling Your Appointment

You can book, check and cancel appointments via our online services.

This helps you to avoid waiting in a queue and you can be confident that you have the appointment that suits you best.

Please ask at Reception for details and how you can sign up for this online service.

If you are already signed up to our new online services and have received your login details you can cancel your appointment online now:

Home Visits

If you feel that you are too ill to attend surgery, please telephone 01234 270170.  The receptionist will take your home visit request, but the doctor may telephone you to confirm the details. Ideally 10:30 am is the latest time to telephone for visit requests.

Patients indicating that their need is medically urgent will always be seen within 24 hours of their request (and often on the same day, depending upon the nature of the urgent matter). Please do recognise that matters that are socially or financially urgent do not come under this category, although we will always try to help as soon as we can.

Please understand that if your need is urgent, you will be seen by the duty doctor for the day, not the doctor of your choice.

Do please remember that we have several doctors working in the practice - whilst you are welcome to choose to see only certain doctors, this will lengthen your wait to gain an appointment and may sometimes mean that no appointment is available to suit you.

Specialist Nurse

For several years now, a number of our specially trained nurses have
offered “Specialist Nurse” appointments. They are fully able to
diagnose and treat (including prescribing) a wide range of ailments.

So, when you ask for an appointment, you will often be asked about the nature of your problem and may then be offered the option of seeing a Specialist Nurse, who can often see you more quickly than a particular doctor.

Find out more about Specialist Nurses.

Telephone Consultation

There are times when you don’t need or want to see a doctor or nurse face-to-face. When all you need is some careful advice or to request the renewal of your “sickness certificate” , etc. That’s why we offer the option of short telephone consultations with both doctors and nurses.

Please ring the surgery (01234 270170) to request a consultation with a Doctor or Nurse.

Clinics

Many of us suffer from one of a number of ongoing conditions, which need monitoring. We may also need screening for things that are more common after a particular age or vaccination to help prevent problems later on. The practice caters for these needs in special clinics, throughout the week.

  • Diabetes
  • Asthma/COPD
  • Heart condition
  • High blood pressure
  • Warfarin user
  • Smoking cessation
  • Childhood immunisations
  • Women’s health
  • NHS health check
  • Travel vaccinations
  • and more

Please try to be as clear as possible when booking for a clinic appointment and ask for advice if at all unsure, so that we get it right for you.

For some clinics, we may send you a letter to remind you to attend - but please remember when your next attendance is due and take responsibility for it.

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