Here at Lansdowne Surgery we are able to offer a wide variety of appointments with healthcare clinicians, including:
An "extended hours" appointment session each week, either one evening or on Saturday morning.
To book the appointment of your choice please either:
If you are uncertain as to what appointment may best suit your needs, your receptionist can advise you.
Each week we are open either until 8pm one evening per week – (Tuesday, Wednesday or Thursday) or on Saturday morning from 9am - 11.15am.
The extra hours are for pre booked appointments only (no emergencies) and are primarily aimed at patients who cannot attend during our normal opening hours of 8am - 6.30pm owing to work commitments.
The telephone lines will not be open as the normal emergency out of hours service will still be operating from 6.30pm to 8am each week day and at the weekend.
You can book, check and cancel appointments via our online services.
This helps you to avoid waiting in a queue and you can be confident that you have the appointment that suits you best.
Please ask at Reception for details and how you can sign up for this online service.
If you are already signed up to our new online services and have received your login details you can cancel your appointment online now:
If you feel that you are too ill to attend surgery, please telephone 01234 270170. The receptionist will take your home visit request, but the doctor may telephone you to confirm the details. Ideally 10:30 am is the latest time to telephone for visit requests.
Patients indicating that their need is medically urgent will always be seen within 24 hours of their request (and often on the same day, depending upon the nature of the urgent matter). Please do recognise that matters that are socially or financially urgent do not come under this category, although we will always try to help as soon as we can.
Please understand that if your need is urgent, you will be seen by the duty doctor for the day, not the doctor of your choice.
Do please remember that we have several doctors working in the practice - whilst you are welcome to choose to see only certain doctors, this will lengthen your wait to gain an appointment and may sometimes mean that no appointment is available to suit you.
Each day we run at least one Rapid Assessment Clinic. During your appointment you will be seen first by a Clinical Assistant who will take careful note of your problem and, as appropriate, measure your blood pressure, weight etc.
Then the Doctor will see you and undertake any necessary examinations, offer advice and give prescriptions as necessary.
“Rapid” appointments, which at 8 minutes long are shorter than full consultations, are intended to allow you to see a Doctor for a single problem which can be dealt with quickly or matters that have come up recently and need a quick assessment (not ongoing long term problems). Your receptionist will be happy to guide you.
For several years now, a number of our specially trained nurses have
offered “Specialist Nurse” appointments. They are fully able to
diagnose and treat (including prescribing) a wide range of ailments.
So, when you ask for an appointment, you will often be asked about the nature of your problem and may then be offered the option of seeing a Specialist Nurse, who can often see you more quickly than a particular doctor.
Find out more about Specialist Nurses.
There are times when you don’t need or want to see a doctor or nurse face-to-face, when all you need is some careful advice or to request the renewal of your “sickness certificate” , etc. And that’s why we offer the option of short telephone consultations with both doctors and nurses.
Do remember that you do need to book your telephone consultation in advance and that, when the time comes, it is your responsibility to ring the surgery (01234 270170 - option 3) to be put through to Doctor or Nurse.
Many of us suffer from one of a number of ongoing conditions, which need monitoring. We may also need screening for things that are more common after a particular age or vaccination to help prevent problems later on. The practice caters for these needs in special clinics, throughout the week.
Please try to be as clear as possible when booking for a clinic appointment and ask for advice if at all unsure, so that we get it right for you.
For some clinics, we may send you a letter to remind you to attend - but please remember when your next attendance is due and take responsibility for it.